Dispute Resolution Policy
1. Purpose
At DISTRESS SALES, we strive to provide excellent customer service and resolve any issues or disputes that may arise promptly and fairly. This Dispute Resolution Policy outlines the steps and procedures for handling disputes related to purchases made through the DISTRESS SALES platform.
2. Types of Disputes Covered
This policy covers disputes related to:
- Orders not received
- Items damaged or not as described
- Billing errors or discrepancies
- Any other issues arising from transactions on our website
3. Contact Information
Customers can reach our customer service team regarding disputes via:
- Email: no1distresssales@gmail.com
- Phone: 08168847086
- Online Contact Form: Contact Us
4. Steps for Resolving Disputes
Step 1: Contact Customer Service
Customers should contact our customer service team as soon as possible after noticing an issue or dispute. Provide relevant details such as order number, item description, and nature of the dispute.
Step 2: Investigation
Our customer service team will investigate the dispute promptly. This may involve reviewing order details, communication records, and any other relevant information.
Step 3: Resolution
We aim to resolve disputes within [number] business days of receiving all necessary information. Depending on the nature of the dispute, resolutions may include:
- Re-shipment of the item(s)
- Refund or partial refund
- Store credit
- Other mutually agreed solutions
Step 4: Communication
Throughout the resolution process, we will keep the customer informed via email or phone regarding the status and outcome of the dispute.
5. Escalation
If the customer is not satisfied with the initial resolution proposed by our customer service team, they may request escalation to a supervisor or manager.
The escalation process will involve a review of the dispute by higher-level management to reach a fair resolution.
6. Legal Options
If a resolution cannot be reached through our internal dispute resolution process, customers may pursue other legal remedies available under applicable laws and regulations.
7. Commitment to Fairness
We are committed to handling disputes in a fair, transparent, and timely manner, respecting the rights and concerns of our customers.
8. Updates to Policy
This Dispute Resolution Policy may be updated from time to time. Any updates will be communicated through the DISTRESS SALES website and effective immediately upon posting.
The Distress Sales Team.
