Return Policy

Return Shipping:

• Customers are responsible for return shipping costs, except in cases where the return is due to a defect or error on our part.

Refunds:

• Once we receive your return, refunds will be processed to your original method of payment within 21 business days.

Exceptions:

• Personalized items and perishable goods cannot be returned

Customer Support:

• For any questions or concerns regarding returns, please contact us at [contact information attach link].

Step 1: Initiate the Return Request

1. Contact Us: Reach out to our customer service team via [email/phone number] within 30 days of receiving your order to initiate a return request. Please have your order number and details handy.
2. Reason for Return: Provide a brief explanation of why you wish to return the item(s). This helps us improve our service and products.

Step 2: Receive Return Authorization

1. Return Authorization: Upon approval of your return request, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.

Step 3: Prepare Your Return:

1. Package Items: Carefully package the item(s) in their original condition and include all original packaging, tags, and accessories.
2. Include Documentation: Include a copy of your invoice or order confirmation along with the RA number clearly marked on the package.

Step 4: Ship Your Return

1. Shipping Instructions: Ship the package to the address provided in the return authorization email. We recommend using a trackable shipping service to ensure your package reaches us safely.
2. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, item arrived damaged).

Step 5: Processing Your Refund

1. Inspection: Once we receive your return, our team will inspect the items to ensure they meet our return criteria (unused, in original packaging, etc.).
2. Refund Issuance: If your return meets our criteria, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.

Additional Notes:

1. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item separately.
2. Non-Returnable Items: Certain items may not be eligible for return due to hygiene reasons, health regulations, or other restrictions. Please refer to our return policy for details.
3. Customer Support: If you have any questions or need assistance with the return process, please contact our customer service team atno1distresssales@gmail.com